As we have been notified by the server provider, identity verification service will go under upgrade and be suspended from 23:00 (UTC+8) June 14, 2019 to 04:30 (UTC+8) June 15, 2019. During this period, functionalities such as facial recognition, real name verification, changing/adding bank card in the OTC module will all be suspended from use.
If you need to withdraw cryptos from Bixin wallet durign that time, please go to App → Me → Help Desk to contact customer service to do camera verification.
Thank you for your support. Our apologies if we have caused you any inconveniences.
June 14, 2019