Q&A about Escrow

Seller:

Q: I initiated an Escrow, how to cancel it?

A: Please contact your counterpart for consultation. If you have reached an agreement, then he/she can just cancel this Escrow.

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Q: I initiated an Escrow, but I cannot get in touch with the counterpart, what should I do?

A: You can apply for arbitration, staff will handle it.

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Q: I initiated an Escrow, but the counterpart has not been followed up, what should I do?

A: You can contact your counterpart to cancel the Escrow, or you can apply for the arbitration, staff will handle it.

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Q: What is the Escrow countdown?

A: It is a countdown of the Escrow period. The default setting is 14 days, you can also choose other periods. After the countdown ends, the system will treat the Escrow as done, the bitcoins will be transferred to the counterpart’s account automatically.

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Q: After the Escrow is canceled, when will the bitcoin be returned to my account?

A: After the Escrow is canceled, the bitcoin will be returned to your account immediately.

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Q: Will the canceled Escrow be charged?

A: There is no fee for a canceled Escrow. Only a completed Escrow would be charged the initiator a certain amount of service fee.

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Buyer:

Q: I did a follow-up operation, but the counterpart has not confirmed the Escrow, what should I do?

A: You can try to contact he/she to confirm. If he/she refuse to do so, you can apply for arbitration; you can also wait for the Escrow countdown to end, the bitcoins will be sent to your account automatically.

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Q: I did a follow-up operation, but I can not contact the counterpart, what should I do?

A: You can apply for arbitration.

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Q: I did a follow-up operation, but the counterpart applied for arbitration without sending me the bitcoins, what should I do?

A: You can contact the official customer service or wait for customer service to contact you, then you can show your evidence to our customer service.

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