As we have been notified by server providers, identity verification service will go under upgrade and be suspended from 20:00 (UTC+8) to 22:00 (UTC+8) October 23, 2019. During this period, functionalities such as new users’ real name verification, changing/adding bank card in the OTC module will all be suspended from use. Users that have completed facial recognition will not be affected.
If you have any issues regarding usage of the App, please contact customer service for help. To reach our customer service, please follow: App → Me → Help Desk.
Thank you for your support. Our apologies if we have caused you any inconveniences.
October 23, 2019